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Visit YMCA Victoria
One Casey City of Casey

Manage your account, details and more in the online customer portal.

Log in

How to use the client portal on mobile devices

Take a look at our video on how to access the client portal on mobile. For further help with accessing your account and using the online customer portal, see the guides below.

How to use the client portal on desktop

Your online customer portal makes booking and paying for your sessions easy. Manage your account, memberships and more. Take a look at our video on how to access the client portal on desktop.

How to enrol in gymnastics lessons

Take a look at our video on how to sign up for swimming lessons through the client portal. For further help with enrolment and using the online customer portal, see the guides below.

How to change your gymnastics lesson

Your online customer portal makes transferring classes easy. Manage your class days, time and levels. For further help with changes and using the online customer portal, see the guides below.

How to book a make-up class for gymnastics lessons

Take a look at our video on how to register for a make-up lesson. For further help with using your account and the online customer portal, see the guides below.

Online user guides

How to log in

First time log ins

If you are a member, you will already have an account set up.

Please use the email address you have provided us and set your password by selecting ‘Forgot password’.

This will be your password for future logins.

Creating an account

If you haven’t visited us before, or do not have an existing account with us, please visit the online customer portal. Select 'Join or book now' and follow the prompts.

Not sure if you have an account?

  1. Visit the online customer portal.
  2. Select 'Forgot password'. A new page will load.
  3. Type in your email.
  4. Select 'Submit'.
  5. If you have an account, you will receive a email to reset your password.
  6. If you do not have an account, a message will load stating 'Email address not found'.
  7. If your email address was not found this means there is no associated account to the email you entered. Existing members should contact the centre to check their email address if this occurs.
  8. If you are not a member, please proceed back to the login screen and select 'Join or book now' and follow the prompts.

Manage your account and membership

How to change payment details
  1. Login to your online account using your email address and password.
  2. Select 'Account'.
  3. Select 'Payment settings'.
  4. Select the member or guest you wish to edit at the top of the screen.
    • If you are paying for a student's account, the bank account sits under the responsible persons / guest account details.
  5. Select 'Add new payment method'.
  6. Select which payment method you wish to update and select 'Next'.
  7. Enter new details and click 'Submit'.
How to check my payments
  1. Login to your online account using your email address and password.
  2. Select 'My Accounts'.
  3. You will be taken to the 'Edit profile' tab.
  4. Go to the 'Payments' tab to check your payments.
How to update my details

You can access your online customer portal to update your payment details, postal address and phone number.

For all other updates please contact the centre.

  1. Login to your online account using your email address and password.
  2. Select 'My Accounts'.
  3. You will be taken to the 'Edit profile' tab.
  4. Select the member or guest you wish to edit at the top of the screen.
  5. Edit your details.
  6. Select 'Save Changes'.

Gymnastics

How to enrol in a gymnastics program online
  1. Login to your online account using your email address and password.
  2. Select ‘Book’ from the main menu.
  3. Select ‘Gymnastics / Martial Arts’ from the sub-menu.
  4. Use the filters to select your lesson.
  5. Select 'Add a student' and complete their details for each student you wish to enrol.
  6. Select 'Book now'.
  7. Select 'Book now' again.
    • Accounts with multiple payment plans will be prompted which individual they wish to register.
  8. Make payment (casuals only).
    • Pay for a single session via credit / debit card.

Credit / debit card

  1. Enter your credit / debit card details.
  2. Make payment.
  3. Check your email for confirmation.